At ValueOffer.in, we aim to provide a hassle-free shopping experience. Please read our cancellation and refund policy carefully to understand the process and guidelines.

1. Order Cancellation

a. Customer-Initiated Cancellation:

• You can cancel your order before it is shipped by contacting our customer support.
• Once the order is dispatched, cancellation is not possible.
• To cancel an order, please provide your order ID and reason for cancellation.
• Canceled orders are eligible for a full refund within 5-7 business days.

b. Cancellation by ValueOffer.in:

• We reserve the right to cancel your order for reasons including, but not limited to:
  • Unavailability of products
  • Payment issues
  • Incorrect or incomplete address
  • Suspicious or fraudulent transactions
• In such cases, you will be notified immediately, and a full refund will be processed.

2. Refund Policy

a. Eligibility for Refund:

• Refunds are applicable under the following conditions:
  • Product received is damaged or defective
  • Wrong item delivered
  • Product significantly differs from the description
  • Order is canceled before dispatch

b. Non-Refundable Scenarios:

• Change of mind after receiving the product
• Damage caused due to misuse or mishandling
• Products bought during sale or with promotional discounts (unless defective)
• Perishable or personalized items

3. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Refund processing time may vary depending on your bank or payment provider.

4. Refund Methods:

• Online Payment Refund: Processed to the original payment method (credit/debit card, UPI, wallet).
• Cash on Delivery (COD) Refund: Refunded via bank transfer or store credit after verifying the account details.
• Gift Cards/Store Credit: Refunds for purchases made with gift cards or credits will be issued back as store credit.

5. Return and Replacement Policy:

a. Return Eligibility:

• Products can be returned within 7 days of delivery if they meet the following conditions:
  • Unused and in the original packaging
  • All tags, manuals, and accessories intact
  • Proof of purchase (invoice or order ID)

b. Return Process:

• To initiate a return, contact our customer support at support@valueoffer.in or call +91 12345 67890.
• Provide the order ID, reason for return, and relevant photos if applicable.
• Once the return request is approved, our logistics partner will arrange a pickup.
• After receiving the returned product, we will inspect it and notify you about the refund or replacement status.

6. Replacement Policy:

• In case of damaged or defective products, you may request a replacement instead of a refund.
• Replacement is subject to availability.
• If a replacement is not available, a full refund will be processed.

7. Exchange Policy:

• Exchanges are only applicable if the product is damaged or defective.
• We do not offer exchanges for size, color, or preference changes.

8. Late or Missing Refunds:

• If you haven’t received your refund within the stipulated time, please:
  • Check your bank account again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still have not received your refund, contact us at support@valueoffer.in.

9. Contact Us:

For any issues regarding cancellation or refund, feel free to reach out:

• Email: valueoffer.in@gmail.com
• Phone: +91 9087933576
• Customer Support Hours: Monday to Sunday, 9 AM – 9 PM

We value your satisfaction and strive to resolve issues promptly. Thank you for choosing ValueOffer.in.